Greater efficiency with Update Support and System Support. ITandFactory offers quality technical support and services to its customers – online and offline, including special training programs to suit the specific requirements of individual customers.

Customer Helpdesk

Our product helpdesks have a clear aim; to provide optimal support to our software product users. This helps you increase efficiency even further, as “down times” are reduced. Our employees themselves rely on the newest technologies and procedures for their helpdesk activities. Nowadays, a good and reliable helpdesk is more important than ever in the success of your company. We try our best every day to ensure we provide you with this.

Helpdesk Ticketing System: Register your issues and get it resolved through online Ticketing system. Track all your tickets though your account.

Optimum Service – optimum efficiency
Your preparation and our specialist support can help reduce the time required to fix your problem considerably. The time you save can be used instead on developing your projects. Access the experience of our systems engineers, and benefit from our services.

You will need to provide the following information:

• VPID version
• VPID module and OS version
• Description of the problem
• E-mail with error log (if required)